Customer Profiling
R195.00“When you seek to engage with everyone you rarely delight anyone.”
(Seth Godin)
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Customer Journey and Revenue Streams
R195.00“The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple channels and touch points.”
(Chip Bell)
Adding Value
R195.00“A great value proposition demonstrates what a brand has to offer a customer that no other competitor has and how a service or product fulfils a need that no other business is able to fill.”